Help
Shipping & returns
The short version
- Free shipping to any US address.
- Each print is made to order, then shipped ready to hang: framed (Class 1), on acrylic (Class 3) or on metal (Class 5).
- Damaged, or not what you approved? We remake it, free.
- Digital files (Class 0) aren’t shipped: you download them right after paying.
Where we ship
We currently ship within the United States only. Shipping is included in the price.
How long it takes
Your print is rendered, printed and framed or mounted after you approve your preview and place your order. Framed prints: production takes about 2–5 business days, then delivery usually takes 3–4 business days within the US. Acrylic and metal prints are made by a second US partner and usually arrive within about 6–12 business days in total. You’ll get an email with tracking as soon as it ships. Times are estimates and can stretch around holidays.
Before you order
Every print is personalised, so please check your preview carefully: the title, the route, the view, and the frame or finish. Make sure your shipping address is complete; if a print is returned to us because of an incorrect address, we can reship it, but we may charge for the second shipment.
Returns
Because each print is made just for you, we can’t take returns or cancel an order for a change of mind once production has started. If you need to change something, email us as soon as possible after ordering and we’ll do what we can before it goes to print.
Our remake promise
If your print arrives damaged, or doesn’t match the preview you approved, email zhall4513@gmail.com within 30 days of delivery with your order number and a photo. We will remake and reship it at no cost, or refund you if a remake isn’t possible. You don’t need to send the damaged print back.
Lost or delayed parcels
If tracking stops moving or a parcel shows as delivered but hasn’t arrived, contact us and we’ll work with the carrier, and reship if it’s lost.